Our service commitment
Providing the quality of service you expect and deserve.
A service commitment is a commitment you make to serve others. It sets out the standards customers expect from an organization.
We’ve reshaped our service commitment to meet the needs of Peel’s growing communities.
No matter how you connect with us, you can always expect to:
- Easily find what you need.
- Receive a timely response.
- Be treated with dignity, respect, and care.
- Receive simple and clear communication.
- Be assisted by professional, knowledgeable, and helpful employees.
Shaped by focus group and survey feedback from employees and customers, our service commitment:
- Reflects Peel residents’ current expectations.
- Reflects our Community for Life vision, mission, and values.
- Guides us in delivering the quality of service our residents and customers expect.
- Defines the quality of service residents can expect for years to come.
Our service commitment is available in:
Tell us how we’re doing
We need your feedback to keep improving.
If you have a comment about our service commitment or about the service you received from us, we want to hear it.
